Frequently asked questions

Open My Trips, select the booking and choose View details. Flexible fares can usually be changed free of charge; promotional fares may carry a change fee plus any fare difference. Hotel stays can typically be amended up to 48 hours before check-in.

Go to My Trips, open the trip and choose Cancel this trip. If your fare or rate is refundable, the refund starts automatically once the cancellation is confirmed. Non-refundable bookings may still be eligible for a credit or a tax refund depending on the provider's rules.

First check your spam or promotions folder for a message with your booking reference. Your booking also always appears in My Trips, where you can re-download every document. If it's still missing 30 minutes after paying, contact support and we'll trace the payment.

Once approved, refunds are released within 1–2 business days from our side. Card refunds usually land within 5–10 business days depending on your bank; wallet refunds are instant.

It varies by airline and fare brand. The exact allowance is shown on every flight card before you book (look for the bag icons) and is repeated on your e-ticket. Light fares often include only a cabin bag, while Standard and Flex fares typically include at least one checked bag.

Yes. Extra bags can be added from the trip details page in My Trips up to a few hours before departure. Adding baggage online is usually cheaper than paying at the airport counter.

We accept major credit and debit cards, and — in selected markets — wallet credit and pay-later options. All payments are processed over encrypted connections and we never store your full card number.

Most airlines open online check-in 24–48 hours before departure and close it 60–90 minutes before. We email you a reminder with a direct check-in link as soon as your airline's window opens.